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Terms and Conditions

By purchasing an item from the Postural Pony store or making a booking you agree to the below terms and conditions:

Refund Policy

Refunds are not available on all products.

To be eligible for a refund, your item must be faulty or unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Returned Items may be subject to a 6% restocking fee. Postage for items will not be refunded. Items will not be refunded due to change of mind. 

You may return an item within 30 days if it is in the same condition as to which you received it.  Exchanges are also available.

Privacy & Safety

Postural Pony is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or clicking the unsubscribe button.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Security of Personal Information

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Payment Methods

PayPal

Stripe

Direct Deposit

Afterpay

Payment Plans via Square (Deposit required)

Shipping

Shipping of all smaller products is via Australia Post Express services

We ship to PO BOXES and Australia Wide

Larger items will be shipped via courier

You are responsible for return shipping.

Shipping costs are non refundable.

Services Cancellation

24 Hour Cancellation Policy

24 Hours advance notice is required when cancelling an appointment. This allows the opportunity for me to make the appointment available to someone else. If you are unable to give 24 hours advance notice you will be charged for your appointment. (This includes cancelling 1 horse if you have 2 or more booked) 

 

No-shows

Will be charged the total amount for your “missed” appointment. 

 

New Clients

If you cancel your first appointment in less than 48 hours you will be required to pay a 50% booking fee to reschedule.

 

Out of Area Clients

If I am making a trip to your area I will require a 50% booking fee to hold your appointment slot on that day.

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